{
  "page": {
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    "url": "https://status.getpinch.com.au"
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The issue has been resolved and is being monitored.","created_at":"2026-03-16T19:32:13.445+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T19:32:13.445+10:00","display_at":"2026-03-16T19:32:13.445+10:00","deliver_notifications":true,"tweet_id":null,"id":"yjt0ctndl1c0","incident_id":"g5p3vzvnl885","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2021-04-29T19:18:48.030+10:00","updated_at":"2026-03-17T10:02:15.387+10:00","position":1,"description":"https://api.getpinch.com.au","showcase":true,"start_date":"2021-04-29T10:00:00.000+10:00","id":"w6h1y9hy6twz","page_id":"0w9d74hmpbhn","group_id":null}]},{"name":"Settlements with Missing Invoice Data - Settlements","status":"resolved","created_at":"2026-03-03T15:16:08.930+10:00","updated_at":"2026-03-03T19:01:25.157+10:00","monitoring_at":null,"resolved_at":"2026-03-03T19:01:25.141+10:00","impact":"minor","shortlink":"https://stspg.io/cg507l9gzrbv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-03T15:16:08.922+10:00","reminder_intervals":null,"id":"hzqm9sk157y0","page_id":"0w9d74hmpbhn","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-03-03T19:01:25.141+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T19:01:25.141+10:00","display_at":"2026-03-03T19:01:25.141+10:00","deliver_notifications":true,"tweet_id":null,"id":"21n3m5hx1rnh","incident_id":"hzqm9sk157y0","custom_tweet":null,"affected_components":[{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"operational","new_status":"operational"},{"code":"99x7dwhgdv42","name":"Integrations - Xero","old_status":"degraded_performance","new_status":"operational"},{"code":"ds1mzz0t72w5","name":"Integrations - Quickbooks","old_status":"degraded_performance","new_status":"operational"},{"code":"g5h04b12ly4b","name":"Integrations - MYOB","old_status":"degraded_performance","new_status":"operational"},{"code":"1wr7sxfg4s63","name":"Integrations - Cin7 Core","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-03-03T16:29:15.139+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T16:29:15.139+10:00","display_at":"2026-03-03T16:29:15.139+10:00","deliver_notifications":true,"tweet_id":null,"id":"p13ht1lhkj1r","incident_id":"hzqm9sk157y0","custom_tweet":null,"affected_components":[{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"operational","new_status":"operational"},{"code":"99x7dwhgdv42","name":"Integrations - Xero","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"ds1mzz0t72w5","name":"Integrations - Quickbooks","old_status":"operational","new_status":"degraded_performance"},{"code":"g5h04b12ly4b","name":"Integrations - MYOB","old_status":"operational","new_status":"degraded_performance"},{"code":"1wr7sxfg4s63","name":"Integrations - Cin7 Core","old_status":"operational","new_status":"degraded_performance"}]},{"status":"identified","body":"Pinch has experienced an issue affecting 700 Merchants, with settlementdata impacted, and the lack of invoice-association data. This only affects merchants whose payments occurred between March 2nd and March 3rd. \n\nIf you wish to determine whether this issue affects you, please review recent settlements and confirm whether any \"unknown\" payment references appear in the settlement line items.","created_at":"2026-03-03T15:16:09.014+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T15:16:09.014+10:00","display_at":"2026-03-03T15:16:09.014+10:00","deliver_notifications":true,"tweet_id":null,"id":"db0hz7m3zpz6","incident_id":"hzqm9sk157y0","custom_tweet":null,"affected_components":[{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"operational","new_status":"operational"},{"code":"99x7dwhgdv42","name":"Integrations - Xero","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Xero","created_at":"2023-02-13T14:29:41.063+10:00","updated_at":"2026-03-03T19:01:25.058+10:00","position":1,"description":null,"showcase":true,"start_date":"2022-07-01T00:00:00.000+10:00","id":"99x7dwhgdv42","page_id":"0w9d74hmpbhn","group_id":"x62zkwm83ptl"},{"status":"operational","name":"Quickbooks","created_at":"2023-02-13T14:30:03.017+10:00","updated_at":"2026-03-03T19:01:25.078+10:00","position":2,"description":null,"showcase":true,"start_date":"2022-07-01T00:00:00.000+10:00","id":"ds1mzz0t72w5","page_id":"0w9d74hmpbhn","group_id":"x62zkwm83ptl"},{"status":"operational","name":"MYOB","created_at":"2023-02-13T14:29:53.207+10:00","updated_at":"2026-03-03T19:01:25.094+10:00","position":3,"description":null,"showcase":true,"start_date":"2022-07-01T00:00:00.000+10:00","id":"g5h04b12ly4b","page_id":"0w9d74hmpbhn","group_id":"x62zkwm83ptl"},{"status":"operational","name":"Merchant Portal","created_at":"2023-02-13T14:27:13.194+10:00","updated_at":"2025-10-30T10:33:33.007+10:00","position":5,"description":"https://app.getpinch.com.au","showcase":true,"start_date":"2022-07-01T00:00:00.000+10:00","id":"jc3f20g0fvv5","page_id":"0w9d74hmpbhn","group_id":null},{"status":"operational","name":"Cin7 Core","created_at":"2024-07-31T09:07:56.844+10:00","updated_at":"2026-03-03T19:01:25.110+10:00","position":6,"description":null,"showcase":true,"start_date":"2024-01-01T00:00:00.000+10:00","id":"1wr7sxfg4s63","page_id":"0w9d74hmpbhn","group_id":"x62zkwm83ptl"}]},{"name":"Transaction processing unavailable","status":"resolved","created_at":"2025-11-06T12:51:47.636+10:00","updated_at":"2025-11-06T13:27:01.121+10:00","monitoring_at":"2025-11-06T12:59:05.287+10:00","resolved_at":"2025-11-06T13:27:01.105+10:00","impact":"major","shortlink":"https://stspg.io/8y7yk78szsgj","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-06T12:51:47.631+10:00","reminder_intervals":null,"id":"d2qqx045nx51","page_id":"0w9d74hmpbhn","incident_updates":[{"status":"resolved","body":"All systems operational","created_at":"2025-11-06T13:27:01.105+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T13:27:01.105+10:00","display_at":"2025-11-06T13:27:01.105+10:00","deliver_notifications":true,"tweet_id":null,"id":"jfd1q8km6pff","incident_id":"d2qqx045nx51","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The offending deployment has been reverted. Transaction processing restored. Incident report to come.","created_at":"2025-11-06T12:59:05.287+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T12:59:05.287+10:00","display_at":"2025-11-06T12:59:05.287+10:00","deliver_notifications":true,"tweet_id":null,"id":"wyqwyhz5v4f1","incident_id":"d2qqx045nx51","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"Transaction processing currently unavailable.","created_at":"2025-11-06T12:51:47.705+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-06T12:51:47.705+10:00","display_at":"2025-11-06T12:51:47.705+10:00","deliver_notifications":true,"tweet_id":null,"id":"dcnf9xkrtmjv","incident_id":"d2qqx045nx51","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"API","created_at":"2021-04-29T19:18:48.030+10:00","updated_at":"2026-03-17T10:02:15.387+10:00","position":1,"description":"https://api.getpinch.com.au","showcase":true,"start_date":"2021-04-29T10:00:00.000+10:00","id":"w6h1y9hy6twz","page_id":"0w9d74hmpbhn","group_id":null}]},{"name":"Intermittent tokenisation issues","status":"resolved","created_at":"2025-10-30T08:39:50.919+10:00","updated_at":"2025-10-30T10:33:54.524+10:00","monitoring_at":"2025-10-30T08:39:51.000+10:00","resolved_at":"2025-10-30T10:33:33.037+10:00","impact":"none","shortlink":"https://stspg.io/sdqsfybc9sn4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-30T08:39:50.913+10:00","reminder_intervals":null,"id":"why3rbp9wy8x","page_id":"0w9d74hmpbhn","incident_updates":[{"status":"resolved","body":"This incident has now been resolved.","created_at":"2025-10-30T10:33:33.037+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-30T10:33:33.037+10:00","display_at":"2025-10-30T10:33:33.037+10:00","deliver_notifications":true,"tweet_id":null,"id":"w6zbpn1txtt0","incident_id":"why3rbp9wy8x","custom_tweet":null,"affected_components":[{"code":"s1pxpfv4kqqs","name":"Customer Portal","old_status":"degraded_performance","new_status":"operational"},{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We are aware of an issue that is causing some users to get error messages or latency issues when attempting to submit their card details for payments.\n\nMicrosoft are working to resolve this, and have advised it will be resolved shortly. In the meantime, please refresh your page or reattempt this action later today if you encounter this issue.\n\nFor more info on this, please click here: https://azure.status.microsoft/en-us/status","created_at":"2025-10-30T08:39:51.020+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-30T08:54:00.503+10:00","display_at":"2025-10-30T08:39:51.000+10:00","deliver_notifications":true,"tweet_id":null,"id":"zb7cb03nw1hp","incident_id":"why3rbp9wy8x","custom_tweet":null,"affected_components":[{"code":"s1pxpfv4kqqs","name":"Customer Portal","old_status":"operational","new_status":"degraded_performance"},{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Customer Portal","created_at":"2021-04-29T19:21:08.093+10:00","updated_at":"2025-10-30T10:33:32.993+10:00","position":4,"description":"https://customer.getpinch.com.au","showcase":true,"start_date":"2021-04-29T00:00:00.000+10:00","id":"s1pxpfv4kqqs","page_id":"0w9d74hmpbhn","group_id":null},{"status":"operational","name":"Merchant Portal","created_at":"2023-02-13T14:27:13.194+10:00","updated_at":"2025-10-30T10:33:33.007+10:00","position":5,"description":"https://app.getpinch.com.au","showcase":true,"start_date":"2022-07-01T00:00:00.000+10:00","id":"jc3f20g0fvv5","page_id":"0w9d74hmpbhn","group_id":null}]},{"name":"Tokenisation / payments unavailable","status":"resolved","created_at":"2025-07-17T14:48:22.440+10:00","updated_at":"2025-07-17T17:53:44.559+10:00","monitoring_at":"2025-07-17T15:19:53.330+10:00","resolved_at":"2025-07-17T17:53:44.543+10:00","impact":"major","shortlink":"https://stspg.io/c70kvjnt8fmy","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-17T14:48:22.434+10:00","reminder_intervals":null,"id":"fp3s01td0xd4","page_id":"0w9d74hmpbhn","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2025-07-17T17:53:44.543+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-17T17:53:44.543+10:00","display_at":"2025-07-17T17:53:44.543+10:00","deliver_notifications":true,"tweet_id":null,"id":"p67xk84645sc","incident_id":"fp3s01td0xd4","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"operational","new_status":"operational"},{"code":"s1pxpfv4kqqs","name":"Customer Portal","old_status":"operational","new_status":"operational"},{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been released and will be monitored for a short time.","created_at":"2025-07-17T15:19:53.330+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-17T15:19:53.330+10:00","display_at":"2025-07-17T15:19:53.330+10:00","deliver_notifications":true,"tweet_id":null,"id":"85wvcpw257m6","incident_id":"fp3s01td0xd4","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"partial_outage","new_status":"operational"},{"code":"s1pxpfv4kqqs","name":"Customer Portal","old_status":"partial_outage","new_status":"operational"},{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Tokenisation is unavailable - preventing the processing of new card payments. 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completed.","created_at":"2025-05-14T01:00:21.314+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-14T01:00:21.314+10:00","display_at":"2025-05-14T01:00:21.314+10:00","deliver_notifications":true,"tweet_id":null,"id":"4vw4y6pb1fh8","incident_id":"vsw750y7007l","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"under_maintenance","new_status":"operational"},{"code":"33rs2qhqvzgp","name":"Web Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"2wjlwk85dx22","name":"Authentication","old_status":"under_maintenance","new_status":"operational"},{"code":"s1pxpfv4kqqs","name":"Customer Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"under_maintenance","new_status":"operational"},{"code":"99x7dwhgdv42","name":"Integrations - 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We will provide updates as necessary.","created_at":"2025-05-13T20:00:21.951+10:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-05-13T20:00:21.951+10:00","display_at":"2025-05-13T20:00:21.951+10:00","deliver_notifications":true,"tweet_id":null,"id":"zls23tmynyvm","incident_id":"vsw750y7007l","custom_tweet":null,"affected_components":[{"code":"w6h1y9hy6twz","name":"API","old_status":"operational","new_status":"under_maintenance"},{"code":"33rs2qhqvzgp","name":"Web Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"2wjlwk85dx22","name":"Authentication","old_status":"operational","new_status":"under_maintenance"},{"code":"s1pxpfv4kqqs","name":"Customer Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"jc3f20g0fvv5","name":"Merchant Portal","old_status":"operational","new_status":"under_maintenance"},{"code":"99x7dwhgdv42","name":"Integrations - 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}