The final stages of our cleanup are underway, and once complete, all payments will be eligible for reprocessing, or will display an accurate status that reflects their state (Scheduled, Failed, Successful)
Posted Oct 04, 2024 - 15:04 AEST
Monitoring
Pinch API timeouts impact payment processing and cause "Technical Error" or payments to appear as if they have "Already Processed." This issue is still undergoing a cleanup process, that will remove data blocking from reattempt to occur successfully, and merchant majorly impacted will be contacted.