Tokenisation / payments unavailable

Incident Report for Pinch Payments

Resolved

This incident has been resolved.
Posted Jul 17, 2025 - 17:53 AEST

Monitoring

A fix has been released and will be monitored for a short time.
Posted Jul 17, 2025 - 15:19 AEST

Identified

Tokenisation is unavailable - preventing the processing of new card payments. A fix is being released shortly. eta 15mins.
Posted Jul 17, 2025 - 14:48 AEST
This incident affected: API, Customer Portal, and Merchant Portal.
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