Settlements with Missing Invoice Data - Settlements

Incident Report for Pinch Payments

Resolved

This incident has been resolved.
Posted Mar 03, 2026 - 19:01 AEST

Update

We are continuing to work on a fix for this issue.
Posted Mar 03, 2026 - 16:29 AEST

Identified

Pinch has experienced an issue affecting 700 Merchants, with settlementdata impacted, and the lack of invoice-association data. This only affects merchants whose payments occurred between March 2nd and March 3rd.

If you wish to determine whether this issue affects you, please review recent settlements and confirm whether any "unknown" payment references appear in the settlement line items.
Posted Mar 03, 2026 - 15:16 AEST
This incident affected: Integrations (Xero, Quickbooks, MYOB, Cin7 Core) and Merchant Portal.
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