Issue with Xero sync

Incident Report for Pinch Payments

Resolved

This incident has had a fix applied and has been noted as resolved. Any affected clients will have their transfers resynced automatically.

Posted Feb 12, 2024 - 09:40 AEST

Monitoring

We are still exploring the impact of this situation. All affected merchants will be managed to circumvent the issue until a solution is implemented.

Posted Feb 09, 2024 - 10:28 AEST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 08, 2024 - 10:27 AEST

This incident affected: Merchant Portal and Xero Ltd - API Accounting API.